PROJECT POLICY AGREEMENT

We provide revision depending upon the package you selected. Customers can ask us for unlimited free revisions until the end of the 30-day period after the delivery date. We will revise their design without any additional charges provided that the design and concept remain the same. Revision Turnaround Time would be 48 hours.

Refund Policy / Money Back Guarantee

In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless Web Ai Hub cancels or terminates your Contract for a reason other than your breach or non performance.

You only make a refund request when the initial concepts for your project are offered or before, then you would be eligible for Full Refund (less 10% service & processing fee). However, once you approve or request changes in the initial designs, the refund offer becomes void and refund request will not be entertained.

we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.

No refund request will be entertained if you have not taken any action on your order for 14 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project. No refund requests will be entertained after the final project files have been delivered.

No refund requests will be entertained after the final files have been delivered. For website packages no refund will be entertained once website development has been completed or once the website has been deployed live.

For video animation packages no refund request will be entertained after the designing of the storyboard.

All refund requests should be communicated to the support department. Web Ai Hub, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.

For Web Ai Hub / Custom packages, refund will be applicable the same as it is on the single packages.

For example, if you order logo and web design service and approve the logo, you can claim refund for the website service at the time of initial design.

A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction Money back guarantee is based on that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim refund, we do not consider it a good faith. In such a case we reserve the right to decline a refund request. All design jobs require customer feedback before finalizing the design therefore it is only fair that the customer gets involved and provides feedback in order to get the desired results. 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence and Web Ai Hub will not accept any responsibility or claim of any compensation in such a case.

How to claim your refund

To assure your refund request is approved, please make sure you meet the following requirements

Claim your refund specifying your concern by contacting us via any of the following: Toll free # (571) 400‑8408

Live Chat

info@webaihub.com

We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by Web Ai Hub and you would not be able to display any version of the design sent by company. Let us also specify that:

Quality Assurance Policy

In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form.

The designs are created after a thorough research which ensures the design quality and uniqueness.

100% Satisfaction Guarantee

We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).

Domain and Hosting

Domain and hosting will be provided for free with website packages, where applicable.

All the email accounts provided with website packages can be configured on third party email soft-wares such as outlook. Each email account will have 10MB of space.

If you are not hosting your website with us, we will not provide email accounts.

There is no refund for the hosting, domain or email server package

Delivery Policy

All design order files are delivered to the client on their e-mail. All policies pertaining to revision & refund are subject to date and time of the design order delivery. An e-mail is also sent to inform the client about their design order delivery. We deliver all our customized design orders via e-mail within 8 to 10 business days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.

Record Maintenance

We keep a record of your finalized design once we provide you the final files.

If you require the final files again in the future we can send them to you at your request.

Customer Support

We offer 24-Hour Customer Support to address your queries and questions.

You can contact us any time and we guarantee to respond immediately.

Communication Policy

YOU agree that Web Ai Hub is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. "info@webaihub.com" or/and any toll free number that is not mentioned on our website. Web Ai Hub should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on Web Ai Hub Website.

Access to Information

To access Web Ai Hub services you may be asked to provide certain registration details or other information. By accepting these terms & conditions, you hereby acknowledge that all the information provided by you will be correct, current, and complete. If Web Ai Hub believes the information that you have provided is not correct, current, or complete, Web Ai Hub has the right to refuse your access to any services or any of its resources, and to terminate or suspend your agreement at any time.

Web Ai Hub is operating under a PCI DSS compliant company; therefore it is authorized to keep your credit card information on file that can be used for any recurring service, additional development hours, server or network equipment required to develop or launch your website without any prior notification. However, our representatives always bring this in knowledge so that you are aware about all the processes.

100% Unique Design Guarantee

At Web Ai Hub we guarantee that all of our customers' logos are made from scratch. This way you will have a logo that is tailor made for your requirements. We guarantee that your logo will be unique and impress your clientele

Exclusions

The Company will assist the Client with the integration of 3rd party plugins and APIs but any third party integration required to assist with the functionality of the website will be STRICTLY standard. The Company will not have anything to do with any third party dealings during the development of this project. All additional work will require a separate fee agreement.